Oklahoma Mulch Works LLC

Effective Date: March 13, 2026

Introduction

Oklahoma Mulch Works LLC ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our websites (oklahomamulchworks.com and okmulchworks.com), interact with our social media pages, submit a lead form, receive SMS/text messages from us, or contact us for forestry mulching and land clearing services.

Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, and mailing address.
• Project Information: General service area, type of clearing project you are interested in, acreage, and property details you voluntarily provide.
• Website Usage Data: IP address, browser type, device information, pages visited, referring URLs, and other standard analytics data collected through cookies or similar technologies.
• Facebook Lead Form Data: Information you submit through Facebook or Instagram lead generation forms, including name, phone number, email, and responses to project-related questions.
• SMS/Text Messaging Data: Your phone number, messaging consent status, opt-in and opt-out history, and the content of text messages exchanged between you and our business.
• Advertising and Conversion Data: Information collected through Meta Pixel, Conversions API (CAPI), and similar tracking technologies, including actions taken on our website after viewing or clicking our ads.

How We Use Your Information

We use your personal information to:

• Respond to your inquiries and provide quotes for our services.
• Schedule and perform forestry mulching and land clearing work.
• Communicate with you about your project via phone, email, or SMS/text message, including follow-ups, scheduling, and appointment reminders.
• Send marketing communications about our services via email or SMS/text message (you may opt out at any time).
• Process payments and manage customer accounts.
• Measure and improve the performance of our advertising campaigns on Facebook, Instagram, and other platforms.
• Improve our websites, advertising, and customer experience.
• Comply with legal obligations.

SMS/Text Messaging Policy

By providing your phone number and opting in to receive text messages from Oklahoma Mulch Works LLC, you consent to receive SMS/text messages from us. These messages may include:

• Appointment confirmations and reminders.
• Follow-up messages regarding your quote request or project.
• Service updates and scheduling notifications.
• Promotional offers and marketing messages about our forestry mulching and land clearing services.

Message Frequency: Message frequency varies based on your interactions with us. You may receive up to 10 messages per month.

Message and Data Rates: Message and data rates may apply. Check with your mobile carrier for details about your text and data plan.

Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message, and no further text messages will be sent unless you re-subscribe.

Help: For help with our text messaging program, reply HELP to any message or contact us at (405) 870-1381 or josh@oklahomamulchworks.com.

Consent: Your consent to receive text messages is not a condition of purchasing any goods or services from us. You may choose to do business with us without opting in to text messaging.

No Sharing: We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through our SMS/text messaging program to any third party. Your information will only be shared with third-party service providers that assist us in delivering text messages (such as our CRM platform), and these providers are contractually prohibited from using your information for their own marketing purposes.

Carriers Supported: Our text messaging service is supported on major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others. T-Mobile is not liable for delayed or undelivered messages.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service Providers: Third-party platforms that assist us with website hosting, customer relationship management (CRM), email delivery, SMS/text messaging, and marketing automation, including GoHighLevel and similar platforms. These providers process your data on our behalf and are contractually required to protect it.
• Advertising Partners: Facebook (Meta) and other advertising platforms receive conversion and engagement data through tools like the Meta Pixel and Conversions API to help us measure ad performance and deliver relevant advertising. This data may include hashed identifiers (such as email or phone number) and website activity data.
• Legal Authorities: If required by law, subpoena, court order, or to protect our legal rights.
• Business Partners: Partners directly involved in performing your requested services, only to the extent necessary.

Cookies and Tracking Technologies

Our websites and advertising platforms use cookies, pixels (including the Meta Pixel), the Meta Conversions API (CAPI), and similar tracking technologies. These technologies help us:

• Understand how visitors interact with our website.
• Measure the effectiveness of our Facebook and Instagram advertising campaigns.
• Deliver more relevant advertisements to you on social media platforms.
• Track conversions such as form submissions and phone calls originating from our ads.

You can adjust your browser settings to refuse cookies, though some features of our websites may not function properly. You can also manage your ad preferences on Facebook through your Facebook Ad Preferences settings.

Facebook and Meta Advertising

We use Facebook (Meta) advertising tools, including:

• Meta Pixel: A piece of code on our website that tracks visitor activity and helps us measure ad performance and build targeted audiences.
• Conversions API (CAPI): A server-side tool that sends conversion events directly to Meta to improve ad measurement accuracy.
• Lead Generation Forms: Forms embedded in our Facebook and Instagram ads that allow you to submit your contact information directly on those platforms.
• Custom Audiences: We may use hashed customer data (such as email addresses or phone numbers) to create audiences for targeted advertising on Meta platforms.

When you interact with our ads or submit a lead form on Facebook or Instagram, your information is subject to both this Privacy Policy and Meta's Privacy Policy. We process your data in accordance with Meta's Terms of Service and applicable data protection laws.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, provide our services, and comply with our legal obligations. Specifically:

• Quote request and project data: Retained for up to 3 years after your last interaction.
• SMS/text messaging consent records: Retained for as long as required by law and industry regulations.
• Marketing communication preferences: Retained until you opt out or request deletion.
• Website analytics data: Retained in anonymized or aggregated form.

If you request deletion of your information, we will make reasonable efforts to comply in a timely manner, subject to any legal retention requirements.

Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction or deletion of your personal information.
• Opt out of marketing communications (email or SMS) at any time.
• Opt out of targeted advertising by adjusting your preferences on Facebook and your browser.
• Request that we stop processing your personal information.
• Withdraw your consent to receive SMS/text messages by replying STOP.

To exercise any of these rights, please contact us using the information below.

Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse, including encryption of data in transit and secure storage of customer records. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites, including Facebook, Instagram, and Google. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child under 18, we will delete it promptly.

California and State Privacy Rights

If you are a resident of California or another state with applicable privacy legislation, you may have additional rights regarding your personal information, including the right to know what personal information we collect, the right to delete your data, and the right to opt out of the sale of personal information. We do not sell your personal information. To exercise your rights, contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or need help with our SMS/text messaging program, please contact us at: